▪️A minimum of 24 hours cancellation notice must be given to your instructor otherwise you will be liable for the lesson fee in respect of that lesson.
There is no minimum cancellation notice if you have symptoms, or are self isolating for 14 days due to the corona virus.
▪️We reserve the right to withdraw our car for driving tests, giving a minimum of 3 working days notice of the driving test date, should your instructor consider the pupil not to be up to test standard.
▪️All lesson fees are payable at the beginning of the lesson by cash, or alternatively can be prepaid prior to the lesson via paypal, or bank transfer, which must be paid at least 24 hours before the driving lesson is due to commence with us.
▪️If, for any reason, a lesson needs to be rescheduled or rearranged by the driving school, then reasonable notice will be given if possible.
▪️All lessons prepaid must be used within 6 months.
▪️We reserve the right to refuse a driving lesson should the driver be under the influence of alcohol or any other substances that could contravene road safety.
▪️You must advise your instructor of any health condition you may have, which could impair your ability to drive. You must be able to read a number plate 20.5 meters away (with glasses or contact lenses if normally worn).
▪️We cannot be held responsible for driving tests postponed or cancelled by the Driving Standards Agency. Driving test day fee (includes one hour driving lesson and the car for the driving test £60) excludes Driving Standards Agency test fee. If our vehicle breaks down during the driving test we cannot be held responsible, as any mechanical breakdowns are beyond our control.
▪️In the event of a mechanical breakdown of the vehicle in which you have been learning to drive, the instructor reserves the right to rearrange a driving lesson to a time convenient to both you and the instructor with no charge to the pupil.
▪️In the event that the pupil is unable to continue taking lessons pre booked at a discount, lessons already taken will be charged at the full rate of £30 and the balance refunded.
▪️Gift vouchers are valid for 6 months from the date of issue, and are non refundable and non transferable.
▪️There is an in car dash camera in the driving school car used for your driving lessons. This is forward facing at the front of the car recording the road ahead when stationary and moving.
▪️In the event of adverse weather conditions on the day of your driving lesson. The instructor reserves the right to rearrange the lesson to a time convenient to both you and the instructor with no charge to the pupil.
Any personal details you provide in order to have lessons: (name, address, date of birth, contact details, driving licence details etc) will only be used in relation to providing you with your lessons, and to fulfill legal requirements in respect of running a business. Your details will not be passed on to third parties for any other purpose, including marketing or advertising without your permission.
We hope you are satisfied with the service of driving lessons with us. If however you would like to raise a complaint please email email@example.com addressed to Amanda Robinson. We Hope to respond to any complaints within 3 weeks of receiving the initial email.